Eurostars Centrale Palace - Palermo

Fantastic location in historical area. Big bedroom with balcony.

Bathroom would benefit from upgrading.

Beautiful Palazzo,opulence x10

Amazing rooftop restaurant and terraza that never opened,NO room service- refused us ice for our own drinks in our room as it was sunday and the foyer bar was also closed??!!!

Hotel is well situated in the city centre. It's position makes sightseeing very easy.

Our hotel room was ok in general but the bigest disapointment was the bathroom. Tiles round the bathtub were dirty ie: they were black in the corners and the floor was not cleaned properly, you could see previous occupants footprints!!!! Otherwise it was bearable for a 4star hotel!

Good location, good service

The very loud pop music both outside the front door & in all the public rooms was very offputiing. Waiting for a taxi, it was impossible to speak to my friends. In the dining room & reception also the music was VERY intrusive.

The fact that the hotel was once a palazzo and still had many original features. The service was excellent and the location ideal.

The room was a little cool - but it was February.

The hotel is very nice, comfortable and gives a sense of the old city. The location is perfect - easy to get anywhere.

The wifi in the room is not free. But there are free wifi at lobby.

Lovely hotel with friendly staff. Gave us an upgraded room as it was available. Nice roof terrace and good central location. Easy bus trip to explore Monreale.

Gym equipment a bit old.

We got a complimentary upgrade to a fabulous room. The location was perfect right in the old quarter.

Breakfast was not as nice as some other hotels we stayed at in Sicily.

breakfast was fine, location is excellent

rooms were ice-cold. hotel did nothing about this, despite many complaints - my mother (70 years old) got a bad bronchitis. staff is unhelpful. reception called us taxis that turned out to be cheats (charging us €35 to go to montreale, refusing to switch on the taximeter, which is against the law in Italy, etc.). I would counsel anyone to avoid this poorly run, overpriced hotel.

Outstanding breakfast buffet in elegant surroundings was the highlight of this well located hotel. Desk staff helpful at all times. Although much reduced from former glories, the building with its rooms and salons were wonderful to explore. Walking distance easy to major sites in centro storico.Rooftop garden and restaurant very pleasant.

Our room was very comfortable with nice linens and towels. It was quiet and we slept very well. We enjoyed the rooftop restaurant for dinner one night, and the breakfast was excellent.

No wifi in the rooms, only in the bar downstairs. Would have loved to be able to have evening drinks/bar in the roof garden. Not the hotel's fault, but did not care for the narrow noisy street it is on

The location was excellent, the rooms we stayed in were first class. The breakfast was excellent. The desk staff were help and friendly.

A beautiful building and good breakfast selection.

Appalling staff. Getting the reception staff to acknowledged your presence was an effort. Utter disdain for their guests. I asked for wifi access and was told I could buy 2 hours or 24 hours. I informed the receptionist that wifi was advertised as free in public areas. He said it was not. I asked for change of a 10 Euro note. I was told no change was available. I explained that it was to tip the porter. Suddenly some change became available, but amazingly I was not offered 10 Euros in change. The exchange was to be 8 Euros in change for my 10 Euro note. I declined their generous offer. I wish I could say that these problems were due to language difficulties. They were not. The staff speak good enough English when it suits them.

Very central. Perfect for shopping. Clean. Lovely breakfast. Wonderful breakfast room.

Rooms less luxurious than I expected. Too simple compared to the luxury of the lobby.

Location is great to walk central Pallermo. Staff are friendly and helpful and the breakfast and restaurant excellent. Also close to a number of high class other food establishments.